Privacy Policy

1. Introduction

Welcome to Heka AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and business details when you register.
• Voice Data: Audio recordings of calls processed by our AI receptionist services (solely for the purpose of providing service).
• Contact Lists: Information about your leads and customers required to perform receptionist duties.
• Payment Information: Billing details processed by our secure payment providers.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our AI services.
• Process and transcribe calls automatically.
• Send you transcripts, summaries, and appointment notifications.
• Improve our AI models and user experience (using anonymized data only).
• Communicate with you about updates, security alerts, and support.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. Access to voice recordings and transcripts is strictly limited to authorized automated systems and personnel required for maintenance.

5. Third-Party Sharing

We do not sell your personal data. We may share information with trusted service providers (e.g., cloud hosting, payment processors) strictly for the purpose of operating our business.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@hekaai.co.